Frequently Asked Questions
Why are there different prices for the cookies?
Some of Charlotte’s cookie creations use extra special ingredients, like Callebaut Belgian chocolate, Nutella, homemade marshmallows, and other premium add-ins. Pricing reflects the quality and love that goes into each batch!
Can I freeze my cookies?
Absolutely! Charlotte’s cookies freeze beautifully.
*To freeze: Place cookies in an airtight container or freezer bag for up to 3 months.
*To enjoy: Simply let them thaw at room temperature or warm them gently in the oven for a just-baked taste.
Do you ship cookies across Canada?
At this time, we offer local pick-up and delivery only for all baked goods and frozen cookie dough. ** There may be additional fees for delivery outside of our delivery zone.
I selected "Local Pick-Up" at checkout — now what?
Thank you for your order! After checkout, you’ll receive a confirmation email.
We’ll then contact you within 24–48 hours to arrange your local pick-up time and location (in Toronto/Vaughan area).
Are your baked goods peanut-free?
While we do offer peanut-free options, please note that our kitchen is not a peanut-free facility. We take great care to prevent cross-contamination, but we cannot guarantee it for individuals with severe allergies.
Are your products made fresh?
Yes! Everything at S’more Than Cookies is made fresh to order using the highest quality ingredients, with no preservatives just real butter, farm-fresh eggs, and a whole lot of love.
How do I order a custom cake?
Please visit our Contact Us page and send us a message with the details! We’ll work with you to create something deliciously beautiful.
Custom orders typically require at least 2 weeks’ notice.
Can I place a large order for an event or party?
Of course! We love making life sweeter. Whether it’s a birthday, baby shower, or corporate event, just reach out through our Contact Us form, and we’ll be happy to help.